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FAQ’s

FAQ's lasercity

preguntas frecuentes lasertag madrid

ANSWERING YOUR
QUESTIONS

Here you’ll find answers to the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us.

GENERAL QUESTIONS ABOUT LASERCITY AND
LaserTag

Laser Tag is an action game with no physical contact, where each player wears an electronic vest and uses a laser phaser. The goal is to score points by hitting the sensors on other players and various targets inside the maze.

At LaserCity Madrid, you play in a futuristic environment with lights, fog, and music, in 20-minute matches where accuracy, strategy, and teamwork are key.

The recommended minimum age to play at LaserCity is 7 years old, as long as the child can comfortably hold the laser phaser and follow the safety rules.
For older players looking for a more intense experience, there are specific formats such as Laser Nights (13+ years).

Each standard Laser Tag game at LaserCity lasts 20 minutes inside the maze.
The maximum number of players depends on the location, but it usually ranges between 28 and 33 players per game, depending on the number of available vests. You can play as a private group or be mixed with other players depending on availability.

Yes. Laser Tag is a safe activity with no physical contact. There are no projectiles or impacts, only infrared light beams that activate the sensors on the vests. The game takes place in a controlled environment, with staff constantly supervising, clear safety rules, and state-of-the-art equipment. It’s an ideal active and safe leisure activity for children, teenagers, and adults.

LaserCity operates venues inside shopping centres across the Community of Madrid, allowing you to easily combine Laser Tag with other leisure activities.
Currently, we have locations at:

  • Palacio de Hielo Shopping Centre (Madrid)

  • Plaza Norte 2 Shopping Centre (San Sebastián de los Reyes)

  • Equinoccio Shopping Centre (Majadahonda)

On each location page, you’ll find detailed information on how to get there, public transport, and parking options.

Opening hours may vary slightly depending on the location, but as a general guide they are:

  • Monday to Thursday: 15:30 – 22:00

  • Friday: 15:30 – 23:00

  • Saturday: 11:30 – 23:00

  • Sunday: 11:30 – 22:00

For special opening hours or events outside these times, please contact the venue in advance.

We strongly recommend booking in advance, especially on weekends, public holidays, birthdays and corporate events.
Without a reservation, you may find availability during off-peak hours, but it is not guaranteed.
Booking in advance secures your spot, time slot and type of experience (birthdays, group games, Laser Nights, etc.).

You can book your LaserCity experience in the following ways:

  • Through the online booking form on our website.

  • By phone, using the number listed for each venue.

  • By email at info@lasercity.es for special requests, corporate events or large groups.

The standard booking process is simple:
choose your venue, select the date and time, indicate the number of players, and confirm your reservation.

Prices,
Birthdays,
and Family Experiences

In general, single Laser Tag games follow this pricing structure:

  • Monday to Thursday

    • First game: from €9 per person

    • Additional games: €8 per person

  • Friday to Sunday & public holidays

    • First game: from €10 per person

    • Additional games: €8 per person

Exact prices and current promotions are always displayed in the Prices section and during the online booking process.

LaserCity birthday party packages usually include:

  • 2 or 3 Laser Tag games (20 minutes each)

  • Snack and drink for every guest

  • Birthday cake

  • Gift for the birthday child (and in some packs, also for guests)

  • Reserved table in the birthday room and invitations

The snack typically includes a hot dog, bag of crisps, soft drinks (Fanta, Coca-Cola Zero/regular or water) and a brownie with sweets.
Exact details may vary depending on the selected pack (Commander, Excellence, etc.).

In general, birthday packs already include food and cake, so bringing outside food or drinks is not allowed.
Exceptions may apply for allergies or specific dietary needs, which must be discussed with the center in advance.
If you have any special requests, please contact the LaserCity team before making your reservation.

Birthday party packs require a minimum of 10 children to be booked.
The maximum number of players depends on the number of available vests at each center and usually ranges between 28 and 33 players per game.

If you expect more guests or need multiple game sessions, our team will help you organize everything.

We recommend wearing comfortable clothing and closed-toe sports shoes.
Inside the arena there is constant movement and low lighting, so it’s best to avoid sandals, heels or open shoes.
Light, breathable clothing is also recommended to allow free movement and avoid overheating during the game.

Yes, as long as everyone meets the minimum recommended age and agrees on the type of game being played.
It’s very common for families and mixed groups (parents, children and friends) to play together.

If you’re looking for a more competitive or intense experience for older players, there are specific formats available such as Laser Nights.

Companies, Groups and
Special Experiences

Yes. LaserCity offers corporate and team building events in Madrid that combine:

  • Laser Tag games designed to improve communication and team coordination.

  • Meeting room availability for work sessions or presentations.

  • Catering options (breakfast, coffee break, aperitif or full meal).

It’s an ideal activity to strengthen team cohesion, celebrate achievements or simply break the routine with a different, safe and engaging experience.

Absolutely. You can book individual Laser Tag games for groups of friends, farewell parties, gamer meet-ups or alternative group plans in Madrid.

There are game modes specifically designed for groups who want to compete against each other, improve their ranking or simply enjoy an intense and fun experience together.

Laser Nights are night-time Laser Tag sessions, held from Thursday to Saturday starting at 9:00 PM, designed for players aged 13 and over who are looking for more intense and competitive games.

During these sessions, the atmosphere is more “gamer”: faster pace, more demanding game modes, and no mixing with children’s birthday parties, so players who want to play seriously can enjoy their own dedicated space.

Laser Beta is LaserCity’s Laser Tag beta-testing program. It brings together players aged 13 and over who want to try new game modes, settings and concepts before anyone else, in exclusive sessions lasting 2–3 hours with the venue fully reserved.

In exchange for their feedback, participants play for free and help improve the Laser Tag experience for everyone.

Cancellations and
Bookings

Payment terms, deposits and cancellation conditions may vary depending on the type of booking (single games, birthday parties or corporate events). During the booking process, the applicable conditions are always clearly displayed.

As a general recommendation, we advise you to:

  • Book in advance, especially on weekends.

  • Notify us as early as possible if you need to modify or cancel your reservation.

For specific questions related to your booking, the best option is to contact the centre directly or reach out by email.

You can find real reviews, photos and videos of LaserCity on:

  • Each centre’s Google Maps profile

  • Our official social media channels (Instagram, TikTok, etc.)

  • Our website, in sections such as “What our community says” or the news blog

These reviews and contents will help you get a real sense of the experience before booking your Laser Tag game in Madrid.