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Lasercity's Privacy Policy

1. IDENTITY OF THE DATA CONTROLLER

In compliance with EU Regulation 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), users are informed that personal data collected through this website will be processed by the Controller:

hereinafter, “Lemonade Akahi” or “Controller”.

2. DATA PROCESSED

Depending on the forms and sections used, we may process the following categories: Identifying data (name, surnames, alias);

  • Contact data (phone, email).

  • Booking/invoicing data (date/time, number of attendees)

  • Navigation data (IP, browser, OS, pages visited, etc., via cookies).

  • Other data voluntarily provided by the user.

The user guarantees the data is truthful and is responsible for any damage from non-compliance.

3. PROCESSING PURPOSES

Data may be processed for:

3.1. Query management:

When the user fills out the contact form or emails us:

  • Manage and respond to queries, information requests or incidents.

  • Maintain communications related to the requests made.

Legal basis:

    • Art. 6.1.b GDPR: execution of pre-contractual measures (when the query relates to bookings or service contracting).

    • Art. 6.1.f GDPR: legitimate interest in addressing requests and providing user support.

3.2. Booking and Game Event Management (Laser Tag)

When the user makes a booking through the website, phone or specific form:

  • Manage the booking (date, time, number of players, game mode, etc.).

  • Send booking-related communications (confirmations, reminders, changes, cancellations).

  • Manage incidents and customer service.
    Legal basis: Art. 6.1.b GDPR: execution of a service provision contract.​

3.3. Commercial Communications (newsletter, promotions and news)

If the user subscribes to the newsletter or checks the acceptance box for commercial communications:

  • Send information about offers, promotions, news, special events, tournaments, schedule changes or Lasercity services and activities managed by Lemonade Akahi.
    Legal basis: Art. 6.1.a GDPR: consent of the data subject.
    The user can withdraw consent at any time via the unsubscribe link in each communication or by emailing info@lasercity.es.​

3.4. Online Purchase

Management (if applicable)
If the website allows online purchase of tickets or services:

  • Manage the purchase process, payment, invoicing and deliveries.

  • Manage incidents and after-sales service.
    Legal basis: Art. 6.1.b GDPR: execution of a sales or service provision contract.​

3.5. Website Usage Analysis and Service Improvement (cookies and analytics)

Through first-party and third-party cookies (e.g., analytics):

  • Analyze user navigation.

  • Generate website usage statistics.

  • Improve user experience and offered content.
    Legal basis: Art. 6.1.a GDPR: user consent, given through the cookie settings panel, except for necessary technical cookies.
    For more information, users can consult the Cookie Policy.

4. DATA RETENTION PERIOD

Personal data will be retained for the following periods:

  • Queries and communications: For the time necessary to address the request and, where applicable, while any legal liability may arise.

  • Booking and service data: During the contractual relationship and the time necessary to comply with legal obligations (e.g., tax and accounting).

  • Commercial communications data: Until the user withdraws consent or requests data deletion.

  • Navigation data (cookies): As indicated in the Cookie Policy and/or until the user deletes them or revokes consent.
    In all cases, retention periods required by applicable legislation will be applied.​

5. TRANSFERS AND DATA PROCESSORS

In general, personal data will not be transferred to third parties, except for legal obligations or when necessary for the provision of contracted services.

Third parties providing services to the Controller and acting as data processors may have access to personal data, such as:

  • Hosting providers and web maintenance services.

  • Booking and appointment management platforms.

  • Email marketing or CRM service providers.

  • Payment gateways and financial entities, in case of online purchases.

  • IT support companies and analytics tools.

These third parties will only access the data to perform their services, always following the Controller’s instructions and without using the data for their own purposes.

6. INTERNATIONAL DATA TRANSFERS

In case of using tools or services provided by companies located outside the European Economic Area (e.g., email marketing, CRM or analytics tools), we will ensure that any international data transfer is lawful, with appropriate safeguards such as:

  • Countries with an adequacy decision from the European Commission.

  • Standard Contractual Clauses approved by the European Commission.

  • International agreements or other GDPR-compliant guarantees.
    Users can request additional information about international data transfers by emailing info@lasercity.es.​

7. USER RIGHTS

Users can exercise the following rights at any time:

  • Right of access: Obtain confirmation as to whether Lemonade Akahi is processing their personal data and, if so, access to it.
  • Right of rectification: Request rectification of inaccurate or incomplete data.
  • Right of erasure: Request deletion of their data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
  • Right of objection: Object to the processing of their data in certain cases and for reasons related to their particular situation. In particular, they have the right to object to commercial communications.
  • Right to restriction of processing: Request restriction of data processing in certain cases.
  • Right to portability: Receive the data in a structured, commonly used and machine-readable format, and transmit it to another controller when technically possible.

 

To exercise these rights, users can contact the Controller via:
Email: info@lasercity.es
Postal address: Vereda de las Peñas, 19, 28109 Alcobendas, Madrid, Spain.

They must indicate the right they wish to exercise and, if applicable, provide identity verification documentation (e.g., copy of ID or equivalent document, if required).

Users also have the right to file a complaint with the Spanish Data Protection Agency (AEPD) if they consider that their data processing does not comply with current regulations.

8. CHILDREN’S DATA

Lasercity services are primarily aimed at audiences over 13 years old. However, activities and bookings for minors (birthdays, school groups, etc.) may be organized through their parents, mothers or legal guardians.

The user guarantees that minors’ data has been provided with the consent of their parents or legal guardians, who will be responsible for authorizing participation in activities and processing of their personal data.

Under no circumstances will minors be asked for data related to their financial situation or private life beyond what is strictly necessary to organize the activity (name, age, etc.).

9. SECURITY MEASURES

Lemonade Akahi S.L. undertakes to process users’ personal data confidentially and to apply appropriate technical and organizational measures to ensure a level of security appropriate to the risk, in accordance with GDPR and LOPDGDD requirements.

These measures take into account the state of the art, implementation costs, nature, scope, context and processing purposes, as well as risks of varying likelihood and severity to the rights and freedoms of natural persons.​

10. PRIVACY POLICY MODIFICATION

Lemonade Akahi S.L. reserves the right to modify this Privacy Policy to adapt it to new legislative, jurisprudential or interpretive developments from the Spanish Data Protection Agency, as well as changes in the operation or services offered through the Website.

In case of modification, it will be conveniently announced on the Website and, when legally required, user consent will be requested again.

Users are recommended to periodically review this Privacy Policy to stay informed of any changes.